Charmaine Alexander is a senior advisor in disability management at Desjardins Insurance. She has more than 25 years of experience in group disability management, spanning a variety of industries and working for employers and insurance carriers. Within her client base, Alexander promotes a focus on prevention and challenges employer groups to encourage their employees to take charge of their health. She believes the future of group disability plans will require a collaborative approach between all stakeholders. As part of the best practice and innovation team, Alexander partners with several organizations within Desjardins’ portfolio of clients to deliver educational presentations to employers, employees and union leaders across Canada with an aim to strengthen best practices in their management of disability claims.

In 2018, Alexander became the first insurer-sponsored mental-health first aid instructor certified by the Mental Health Commission of Canada. She continues to deliver this course to client organizations and their workforces. She holds a fellow in life and health claims from the International Claims Association. She also completed a bachelor of arts in English at York University and a nursing certification at George Brown College.