Meet Elise Dallain, Vice President of Growth and Strategic Relations for TELUS Health Retirement and Benefits Solutions. In her role, Elise oversees pension and administration programs to ensure exceptional service to meet clients’ needs and objectives.
Q: Elise, can you share a little more about what your role as Vice President of Growth and Strategic Relations for Retirement and Benefits Solutions looks like?
A: As a Client Relationship Lead, I oversee key pension and benefits administration engagements across various service delivery models.
My role focuses on ensuring service excellence through close collaboration with implementation and service delivery teams, as well as other client relationship managers and consultants. I’m constantly assessing risks, monitoring quality, and keeping a pulse on client satisfaction.
Beyond client management, I’m also actively involved in developing new business opportunities and contributing to product development initiatives. Leveraging my broad range of experience, I often find myself offering strategic advice and acting as a sounding board for colleagues as they navigate complex situations with our major clients. It’s incredibly rewarding to share insights from my journey, helping others grow in their careers, and contributing to the overall success of our team and clients.
Q: could you tell us a bit about your career progression?
A: My career journey has been marked by continuous growth and meaningful progression, driven by a combination of dedication and hard work, proactive engagement, and fortunate timing.
Beginning as a pension administrator fresh from university, I gained comprehensive experience in plan administration, handling everything from calculations and payments to participant inquiries and year-end processing.
What set my path apart was an insatiable appetite for learning and growth; I consistently sought opportunities beyond my immediate responsibilities. This approach, coupled with support from exceptional managers who recognized my potential, opened doors to increasingly complex assignments and client relationships.
A pivotal moment in my career came when I transitioned to the client side, managing an HR Operations team. This experience provided valuable insights into client perspectives and operational challenges. Upon returning to consulting, I leveraged this understanding to excel in Client Relationship Lead roles and various leadership positions.
Q: What is your favourite part about your role at TELUS Health?
A: First and foremost, it’s the incredible people I work with daily – both our internal teams and our diverse client base across commercial and public sectors. Even after 30 years in this industry, I’m still learning something new every day.
I have the privilege of working with a broad range of clients in my portfolio, and my passion lies in helping them achieve their objectives. I firmly believe that their success is our success – it’s what drives me and our client teams every day.
Being a natural problem-solver, I thrive on strategic discussions with clients, helping them navigate challenges, and jumping into action when unexpected issues require immediate attention. That’s what keeps me energized – the dynamic nature of our work and the tangible impact we make.
Q: How do you see your role or team benefitting the health of individuals?
A: I’m very passionate about our work in Retirement and Benefits Solutions; we’re not just a department, we’re a crucial component of the financial health pillar at TELUS Health. Our mission goes beyond simple administration – we’re here to bring our clients’ carefully designed programs to life for their plan members.
We don’t stop at just delivering benefits, we strive to make sure plan members truly understand their entitlements. It’s about empowering people with knowledge about their financial future. This understanding can have a profound impact on their overall wellbeing and life decisions.
We’re not just supporting the sustainability of these programs – we’re supporting the financial health of communities. That’s what makes our role so vital and so exciting to be a part of every day.
Learn more about Elise’s career progression or click here to view our current job postings.
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