Carol Craig has over 25 years’ experience in human resources management. She is knowledgeable and experienced in the development, implementation and communication of pensions and benefits design and strategy. In her current role as director, pensions and benefits, she is responsible for benefits and pensions design and strategy for over 28,000 TELUS team members across Canada. She has extensive experience in the design and redesign of flexible benefits plans, providing innovative benefit offerings, creating new benefit and pension plans for mergers and acquisitions, collective agreement negotiations and the team member communication and education. Carol takes pride in ensuring the benefit and pension plans recognize the diversity of the TELUS team and that they provide the flexibility to meet the changing needs of all team members. She is an inspiring, enthusiastic source of support for the team she works with.