Crystal Arnold is currently the senior manager, wellness, retirement and group benefits at LifeLabs and has been with the organization for over 10 years. Prior to LifeLabs, Arnold held positions at various companies doing disability management work, which was a passion stemming from her bachelor’s degree in kinesiology and master’s degree in occupational science. Since joining LifeLabs, she has held many roles as she pursued different areas of focus and education in her career – starting with employee health and safety, then moving to project management within multiple business functions and now total rewards. These varied experiences give her a great understanding and appreciation for LifeLabs’ employees and their needs in the benefits and wellness space. In response to COVID-19, Arnold was integral in building and delivering the strategy to evolve the group benefits plan and communicate changes effectively to ensure employees had the right supports in place, during such a challenging time. As a finalist in this year’s coronavirus and benefits (>1,000 employees) category, she is excited to share her experiences at LifeLabs in supporting their employees who have been essential to delivering consistent and reliable healthcare to Canadians throughout the pandemic.