Rita Mizzi-Gago is the interim head of human resources for Capital One Canada. Bringing more than 20 years of HR expertise and experience to the role, she is a positive leader and strategic business partner committed to establishing the talent and organizational strategy for the business, providing executive coaching to the leadership team and ensuring operational excellence to all areas of Capital One’s people operations.

Mizzi-Gago is particularly passionate about elevating the employee experience and has dedicated her time and efforts to developing a strong interaction model that ensures all associates can learn, thrive and grow at work. Her in-depth experience includes time in the financial services, non-profit and workforce management industries.

She holds an honour of business administration from Wilfrid Laurier University, a bachelor of arts from Western University and certificates in change management ADKAR and advanced alternate dispute resolution (negotiation and mediation).