In 2022, Beneva Inc.’s fraud management department noticed unusual activity under a plan member’s account. The insurer’s artificial intelligence tool, used to analyze millions of benefits claims, flagged that a plan member and the person’s dependant had used up all their maximum coverages within a short period of time. When the plan coverage rolled over […]
While ChatGPT is helping benefits communications become more efficient, detailed and reliable, the risks may outweigh the rewards when it comes to full automation, says Tom Milne, a principal at Normandin Beaudry. The possibilities for generative artificial intelligence in the benefits space are infinite, he says, noting the algorithms are helping expedite the research and […]
In 2022, Xero sent out a global survey to all of its employees asking them to rank the most important components of its total rewards program, from time off to flexible working policies, salaries to employee benefits. The software company’s Canadian employees ranked health benefits as one of the most important aspects of total rewards. […]
While short- and long-term disability leaves can be challenging and disruptive for both employees and employers, reviewing trends data can help plan sponsors begin to better support workers who are struggling. Ontario Power Generation uses data on disability claims drivers, employee assistance program usage and leave durations to influence its programs, said Tanya Hickey (centre), […]
Risk misperception is inherent in humans and has been since stone-aged men and women first roamed the earth, said Dan Gardner, a senior fellow at the University of Ottawa’s Graduate School of Public and International Affairs, during the Canadian Investment Review’s 2022 Risk Management Conference. People possess two systems that help them make decisions, he […]
When workplace dental plans are designed to promote employees’ proactive oral health, it can reduce overall benefits plan expenditures, including the cost of medications. Forty per cent of adults are at high risk of poor oral health, including adults with special needs, people with type 2 diabetes, the elderly or frail and those with mental-health […]
Nearly a third (30 per cent) of insurers are making changes to ensure there’s diversity among the medical providers within their networks, according to a new report by Mercer. The report found more than a quarter (27 per cent) of insurers said they’ve changed their eligibility access processes to make coverage more inclusive for LGBTQ2S+ […]
Four months ago, my daughter woke up with a stye in one eye. While my 10-year-old was handling her infection like a champ, I wasn’t. All I could think was, “I need to get her to a doctor as fast as humanly possible.” But it had been almost two years since we visited her physician’s […]
Compared to their global peers, Canada’s asset managers are more confident in their organizations’ data analysis abilities and less confident in their data management platforms, according to a new report by BNY Mellon Asset Management Canada Ltd. The report, based on the results of a survey of 200 asset managers across the globe, found almost […]
More than eight in 10 (83 per cent) U.S. organizations are implementing diversity, equity and inclusion initiatives in 2021, according to a new survey by WorldatWork. Among the 83 per cent, almost a third (29 per cent) said they took their first action on DEI initiatives during the past 12 months. Nearly all (97 per […]