The Co-operative Superannuation Society Pension Plan is in the middle of a years-long digital transformation that’s aiming to improve member experience. In addition to introducing a modernized and secure member portal, the CSS (No. 2 on the 2024 Top 50 Defined Contribution Plans report) is planning to start leveraging artificial intelligence, says Tami Dove, the […]
While the Canadian Association of Pension Supervisory Authorities’ updated capital accumulation plan guideline contains several key updates with regard to plan sponsor and member responsibilities, smaller plan sponsors may face administrative challenges in applying the guidance, says Jordan Fremont, a partner at Stikeman Elliott LLP’s pensions and benefits group. “Because [the guideline] is so detailed, I […]
Retirement plan members who engage with their plan digitally have an average retirement account balance 230 per cent higher than those who weren’t engaged ($123,800 versus $51,800), according to a new report by Sun Life Financial Inc. The report, which analyzed data from 1.45 million Sun Life group retirement plan members, found employees who were were digitally engaged are also more […]
With employees often struggling to find benefits offerings related to mental-health support or chronic conditions, demand for health-care system navigation services has increased significantly in the past few years. In May 2023, the Bank of Montreal launched a digital mental-health navigation guide, available to employees in both Canada and the U.S., that streamlines access to […]
The University Pension Plan is launching a new web portal to prioritize plan member engagement throughout the year. “Transparency is an important value to our members,” says Joanna Lohrenz, the plan’s chief pension services officer, noting the website will provide members with account details and allow them to update their personal information, run a pension […]
In 2021, the Saskatchewan Healthcare Employees’ Pension Plan set out to gauge just how well-versed its 60,000 members were about their defined benefit pension plan. The SHEPP launched a six-week survey focused on member demographics, their perception and understanding of the plan, expectations, communications preferences and interest in retirement topics. The survey yielded interesting results, […]
With the coronavirus pandemic and rising inflation causing economic uncertainty, capital accumulation plan sponsors are looking for new ways to help their members feel secure and get the most out of their savings plans. Benefits Canada asked CAP sponsors and other industry experts what’s on their wish lists to make these plans more effective and engaging […]
Sun Life Canada is launching a new virtual mental-health coach for plan members that taps into the power of predictive analytics. The virtual coach will launch in the first quarter of 2021, starting with a small number of clients, and after six months, the insurer will slowly bring more organizations on board. The insurer’s goal with the pilot program is […]
Ontario’s pension plan administrators and plan members share the responsibility of maintaining current contact information, according to the Financial Services Regulatory Authority of Ontario’s final guidance on missing plan members. It recommended administrators maintain a records management system and retention schedules that support long-term administration of the pension plan and to exercise care and diligence […]
The Pension Investment Association of Canada is expressing its support for the Financial Services Regulatory Authority of Ontario’s draft guidelines for pension plan sponsors dealing with missing members. In a letter, the PIAC said the draft guidelines would be helpful on a go-forward basis, but also noted plan administrators need more options regarding current missing […]