Susan Deller

Whether you’re overhauling your corporate culture, reinventing your brand or integrating lines of business, a well-communicated realignment of your pension and benefits program can serve as a powerful catalyst and springboard for introducing broader organizational change.

  • July 9, 2012 September 13, 2019
  • 11:57

Plan members are busy people. In our hyper-connected world, many employees struggle with information overload. With that in mind, it's a good idea to ask yourself how clearly and concisely you’re communicating with them.

  • May 25, 2012 September 13, 2019
  • 09:51

For most HR leaders, the formula for benefits change is pretty simple: change = big headache. And it’s not just because of the extra paperwork.

  • April 12, 2012 September 13, 2019
  • 13:16

Surgeons are recognized for their precision more so than for their communication skills—and for that reason, there’s a lot we can learn from them about communicating with our employees.

  • March 7, 2012 September 13, 2019
  • 11:36

For most of us, “the love economy” suggests the unpaid labour associated with volunteering, caring for the young, old and sick, and managing the household. In short, it’s all those things that we’re motivated to do for the “greater good.” It may provide balance in life and personal growth, but, for the most part, it’s the antithesis of what we do in the workplace—or is it?

  • January 19, 2012 September 13, 2019
  • 14:16

Employers looking to attract and retain the best gen Y talent can start by learning to speak their language—and this doesn’t have to mean signing off emails with “g2g-ttyl.”

  • November 30, 2011 September 13, 2019
  • 12:15

When it comes to government benefits, chances are many of your employees don’t know what’s available or what they’re entitled to. Is it your job to enlighten them? Maybe not. But if you accept the fact that government benefits can have a significant impact on the economic well-being of retired employees, and if you care […]

  • October 19, 2011 September 13, 2019
  • 10:38

As most communications professionals will tell you, developing an employee communications strategy without first getting employee input is a risky business. After all, how else will you know what your starting points are, which information employees most need or want, whether your messaging aligns with the day-to-day experiences of members or whom employees perceive as […]

  • September 2, 2011 September 13, 2019
  • 10:07

Target benefit pension plans and target date funds (TDFs) may be similar in name, but they are worlds apart when it comes to the benefits they provide—and the communications strategies required to help them succeed. Target benefit pension plans vs. TDFs Target benefit pension plans are a special breed of pension plan. They combine a […]

  • July 22, 2011 September 13, 2019
  • 10:53

Whether it’s checking their dental coverage or choosing their DC investment options, for most employees, dealing with benefits issues ranks right up there with doing their taxes. That said, there are some simple rules you can follow to make it as painless as possible: 1. Minimize the time and effort required by employees to find […]

  • June 6, 2011 September 13, 2019
  • 13:36