A higher standard
When choosing an employee and family assistance program (EFAP) provider, employers often start by considering several factors, including services offered, available resources, organizational fit and price. These aspects are definitely important but ignore a critical first step: gaining an understanding of the quality of service the provider offers. Fortunately, there is an objective standard for measuring EFAP service quality—the global Council on Accreditation (COA).
- January 29, 2013 September 13, 2019
- 13:58